Mobile Fix NYC is proud to offer a lifetime warranty for all of our spare parts. We know in the repair industry you not only need a vendor with the best prices and great service, but a partner who can help each other succeed.
All items returned to us for warranty will be eligible for full refund via store credit. Refund price is determined by the current selling price of the item or your purchase price, whichever is lower. There is no restocking fee for items eligible for warranty. If you’re looking for a refund to the original form of payment for your return, please indicate on the RMA paperwork that you are looking for a credit card or PayPal refund. No direct refunds will be issued after fifteen (15) days from the original order.
We understand sometimes you order the incorrect part or don't need a part any longer, we also want to help accommodate our customers in these cases. All unused items are eligible for return up to 90 days from date of purchase.
0 - 30 Days
All merchandise, unless otherwise indicated, may be returned within thirty (30) days of the original purchase date for a full refund at the current selling price or your purchase price, lower of the two, less shipping. Item(s) must be in original condition with all packaging and no stickers, stamps, or labels removed. A return merchandise authorization number (RMA#) is required for all returns. All returns will be issued as store credit unless otherwise agreed upon by Mobile Fix NYC beforehand. No cash / card refunds will be given after fifteen (15) day period.
31 - 90 Days
All merchandise, unless otherwise indicated, may be returned within thirty-one (31) to ninety (90) days of the original purchase date. Refunded amount will reflect current selling price or purchase price, whichever is lower, less a 15% processing fee. Item(s) must be in original condition. Refund amount will be given as store credit. A return merchandise authorization number (RMA#) is required for all returns. No cash / card refunds will be given after fifteen (15) day period.
Unused Tools, accessories, adhesive, & screen protectors are not eligible for returns after the thirty (30) day period.
Customers must notify us of any order discrepancy or shipping damage within seven (7) days from the invoice date so that we may investigate and resolve the situation accordingly. A return merchandise authorization number (RMA#) will be required.
Unfortunately, some customers abuse our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to those abusive customers. If we determine blatant abuse of our generous policy your account may be revoked and any store credit will not be refunded.
Mobile Fix NYC’s returns/exchanges/warranty policies are subject to change at any time, and no warning or notice is necessary.
Last Edited on April 11th, 2017